Last updated: October 2, 2026
This Privacy Policy sets out what personal information SoCal Emergency Plumbing Brea ("we," "us," or "our") gathers, what we do with it, who it is shared with and how it is kept safe, both when you visit https://socalemergencyplumbingbrea.com and when you book plumbing work at a home or business in Brea or elsewhere in Orange County.
Information We Collect
Nearly everything we hold comes straight from you, such as:
- Your name and phone number, the address that needs the work, and an email address if you want to add one
- A description of the plumbing problem or of the work you want done
- Payment card details, which a PCI-compliant payment processor handles and which we do not store
- Records of your phone calls, text messages and request form submissions
Browsing the site also leaves a small technical trail, gathered through cookies and similar tools: your IP address, the browser you use, the site or page that sent you here, and which of our pages you open.
How We Use Information
- To book a visit, send a plumber to your address and carry out the work
- To send written estimates, invoices, appointment reminders and follow-ups about a job
- To follow up on questions you have, before or after a job
- To make this website and our service better
- To meet legal requirements and enforce the agreements we make with you
How We Share Information
We do not sell personal information. It goes only to vendors that support our operations (scheduling, payment processing, hosting, analytics and messaging), each receiving only what its part of the work needs, unless a law requires us to disclose more.
Text messages (SMS)
When you check the SMS consent box on a form on this website, SoCal Emergency Plumbing Brea uses the mobile number you give us to send you the text messages you agreed to receive: appointment reminders and service updates.
If you also check the separate, optional marketing box, we may send you promotions and special offers.
No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. Text messaging originator opt-in data and consent will not be shared with any third parties.
Message frequency varies. Message and data rates may apply. Reply HELP for help or STOP to cancel at any time. For help you can also contact us at (657) 655-4939. Consent is not a condition of purchase. The full SMS program terms are in our Terms of Service.
Your Rights
California residents can use the CCPA/CPRA to learn what personal information we hold about them, to have it corrected or deleted, and to opt out of some types of sharing. Requests can be made by calling (657) 655-4939 or with the request form on the contact page.
Data Security
We guard your information with sensible administrative, technical and physical safeguards. No method of storing or transmitting data can be made perfectly secure, but we work at keeping yours protected.
Changes to This Policy
This Privacy Policy may change over time. When it does, the "Last updated" line above shows the new date, and for significant changes we will give notice where appropriate.
Contact Us
SoCal Emergency Plumbing Brea · based in Brea, CA · (657) 655-4939 · or write to us through the contact page request form
Last updated .